POLICY AND TERMS
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package is returned non-deliverable we will issue a store credit for the net price of your item(s) minus the shipping charge.
Shipping fees are non-refundable. If you refuse any shipments from rafzthehides.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund. We do not ship to PO Boxes.
If your tracking information states that your package was delivered and you have not received it. You must address this with the Shipping Courier. RaFz The Hides does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered.
Just a reminder that you will receive your order 3-4 business days from the date that it is shipped out, not necessarily from the date that it is placed. We ship normally within 5 business days after placing an order with us and for customized Jackets, it takes upto 3 weeks. This is just an estimate, and doesn't include weekends or holidays. When your order has been shipped, you will receive am email with tracking information.
We offer PakPost (Standard Shipping) TCS/LEOPARDS and DHL(Internationally). Your shipping cost is displayed at point of checkout.
*If your order is multiple items and one of them is out of stock, we will go ahead and ship the rest of your order issuing store credit for the item(s) not in stock.*
For orders under 200$, shipping is calculated at checkout as of to the weight and location. Standard Shipping takes 15-20 days to deliver while TCS/LEOPARDS or DHL takes 4-5 business days.
*FREE INTERNATIONAL SHIPPING OVER $200*
*Please allow up to 7 business days (with the exception of weekends and holidays) to process and ship your order. Customized Orders may take upto 2 weeks. Free shipping worldwide on orders for 200$ or above.
The rates may vary for international orders depending on where you live, certain countries add tariffs after the package has been accepted there. We are not responsible for these additional costs. The shipping rate will be displayed during checkout, before you submit payment.